Rental Period is from 08.00 – 08.00. All van hires are to be returned by 8am the following day regardless of collection time. Early returns are not refundable.
Rental period is 24 hours from time booked. Car hire is calculated in periods and multiple periods of 24 hours. Early returns will not be refunded.
We only have a finite number of vehicles and are often fully booked. It is important that vehicle returns are prompt so that vehicles can be prepared for the next customer. We may not have a vehicle available for you if you have not extended the hire by prior agreement. Should you wish to keep the vehicle for a period longer than originally set out in the rental agreement, you must first contact us by phone. We will of course try our utmost to accommodate your requirements, however this may not be possible. Communication with our office is of utmost importance. It is essential that you contact us in good time if you think you may require an extension of your hire. Failure to do so may mean that you are not only liable for the cost of the vehicle that is in your hire at the full day rate, but also any costs that may be incurred to facilitate any hirer in wait that may have had their hire cancelled, withdrawn, postponed or modified. A 45 minute grace period is applied at the end of the rental period before you are liable for the cost of another day or 24 hours.
MAKING A BOOKING
We only accept telephone bookings. Only telephone to reserve a vehicle. We do not correspond regarding booking of any vehicle, change of dates, cancellations, alteration of any kind of any hire by email, text or fax
Payment is to be made by Credit or Debit cards only. We do not accept Solo or Electron cards. We do not accept cash or cheques. Rates include VAT and Insurance Cover.
If you cancel less than 24 hours from the start of your hire, you are liable for no less than one day (vans) or 24 hour period (cars) and no more than three days (vans) or 72 hours (cars). All van hires start at 08.00 on day of hire and car hires start at time stated at booking of vehicle. Care hire over bank/public holiday may have different cancellation/deposit policies. Cancellations of car hire over public/bank holidays the card holder at the time of booking is liable for the full cost of stated tariff.
Customer liability is set out in the ‘Short Term Hire Agreement’ at time of hiring. Excess for all vehicles is £750.00 (Except under 25’s and if any prosecutions that may be affected.) Collision Damage Waiver, CDW is available as per tariffs to reduce excess to £200.00. CDW does not include; theft/write off excess, overhead or width restriction damage or costs relating to tyres, rims, punctures, mirror units and windscreens throughout the duration of the hire. Hirer is liable for full excess in the event of any third party claims or any third party damage. Under 25 drivers liable to an additional £250.00 excess and daily charges. Excess for Theft or Write off: £1950.00. Additional charges may be added dependent on penalty points or convictions. Hirer is liable for the full cost of repair for all damage incurred as a result of damage above windscreen height or due to width restriction, over and above excess.
Hirer is liable for any and all costs relating to tyre/rim damage, punctures, broken mirrors and damaged windscreens throughout the duration of the hire. No smoking in vehicles. Evidence of smoking or vehicles returned in an unacceptable condition (e.g. spoiled interiors, staining, dog hairs the hirer will be liable for a valet fee of £30.00. Liquid spill (e.g. milk, petroleum, paint) the hirer will be liable for the loss of excess.
PENALTY CHARGE NOTICE
All penalty charge notices received and/or processed through out office, the hirer is liable for a £36.00 administration fee. In some cases (e.g. bus lanes, congestion charges, some private PCN’s) the hirer is also liable for the cost of the PCN over and above the administration fee.
When relating the registration number for Congestion Charge or any other purpose, always refer to the number plate and not the rental agreement
FUEL AND MILEAGE
Vehicles are hired on level-to-level basis. Please return vehicle with the same fuel that is marked on the Vehicle Checking form. All vans are Diesel. The hirer will be liable for £20.00 1/4 tank or part thereof for short filled vehicles.
Over filled vehicles will not be refunded. All cars are Unleaded Petrol.
The hirer will be liable for £15.00 per 1/4 tank or part thereof for short filled vehicles. Over filled vehicles will not be refunded. 250 Mileage allowance per day; or 2000 per calendar months. Excess mileage fee for all vehicles; 20 pence per mile.
VEHICLE BREAKDOWN ASSISTANCE
All vehicles are covered by the AA. Every vehicle has an AA breakdown card on the top left hand side of the windscreen. Call the number on the card ‘0800 420 420’ and quote the registration number of your vehicle and / or ‘Chiswick Self Drive Ltd’
TAIL LIFT VEHICLES
Keep engine running when using Tail Lift to avoid a flat battery. Do not overload Tail Lift. Evenly distribute load. Max Load 500kg. Tail lifts that have been overloaded, the hirer will be liable for loss of excess.
OUT OF HOURS RETURNING
Hirer/Driver has the option of returning out of hours. Do no park illegally. Fold in mirrors. Until vehicle has been checked in by Chiswick Self Drive Ltd, the vehicle is still on hire and remains the customer’s liability. Only use the key drop and DO NOT hand the keys to anyone, whatever the circumstances.
We endevour to update our website as applicable, however we reserve the right to change, alter or amend the information on the website and our terms and tariffs without notice